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Question:

I have been charged for 1,600 kgs of freight, but my shipment only weights 850 kgs. What explains the difference?

Answer:

Your chargeable weight (1,600 kgs) was based on the dimensions of your shipment. All dimensions (length X width X depth) are first multiplied and then divided by a standard industry formula. The result of that is reflected in volume weight. If that volume weight exceeds your actual or gross weight, you will be charged for whichever is the higher weight.

Here is how the formula works:

The formula is 1:6 or in layman's terms, 1 kg equals 6,000 cubic centimeters. However, if your dimensions are measured in inches, 1 lb equals 166 cubic inches.

Example:
Weight of package = 1.9KG
Dimensions of package = (39 X 32 X 14) cm OR (15.6 X 12.8 X 5.6) Inches
Volume weight of the box = (39 X 32 X 14)/6,000 = 2.9KG
Volume weight (2.9KG) is used since it is higher than the actual weight of package(1.9KG)